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International Member Service Center 
Ciudad de México: 01 (55) 5627-8800
USA, Canada and Bahamas Service Center  
1855 30 ROYAL (76925)

 
Welcome to the reward program we’ve created to pamper you. With Royal Holiday Rewards, you receive Reward Credits, which are FREE Holiday Credits, to spend more nights, with more people in top destinations. Live it up!
How do you earn Reward Credits? It’s easy!
USE
your Membership better, traveling to destinations with rewards
PAY
your Membership fees on time
RESERVE
or pay on line
Start receiving your rewards!
Frequently Asked Questions
1. What is Royal Holiday Rewards?

RHR is a no-cost, special compensation program awarding Members who take full advantage of their Membership and pay on time. With Royal Holiday Rewards you earn Reward Credits, which are FREE Holiday Credits to stay more nights, with more people, during better seasons, and at better destinations.

2. How do I obtain Reward Credits?

1. Booking at CR program affiliated destinations.

2. Make your monthly payments on time, and you can receive more Reward Credits every quarter.

3. Book and/or pay online.

4. Taking advantage of seasonal promotions

3. How many Reward Credits can I earn?

When booking:

You will receive 1 Credit Reward for every 30 Vacation Credits you use to reserve at a CR denominated destination.

It is important to mention that Credit Rewards are only obtainable as long as you make your booking with regular annual, accelerated, accumulated or additional Vacation Credits. Book online and you can receive 500 Credit Rewards.

When paying:

Depending on the amount of your financing payment, every third month of on-time payments you will receive between 100 and 250 Credit Rewards. In addition, each 12th month of consecutive on-time payments you will receive between 1,000 and 1,500 Credit Rewards

4. What type of destinations are available to me with Reward Credits?

Check the website for when and where the Royal Holiday Rewards program can be applied – or call your Holiday Advisor.

5. Can I combine my Reward Credits with my Annual Membership Holiday Credits?

Sure! Add them together to book other destinations, travel with more friends or family, during better seasons, or simply go to your favorite destinations more often.

6. Is it possible to complete or modify a booking with the Reward Credits I receive for the same reservation?

So long as the reservation for which Reward Credits were earned has not been canceled.

7. If I use Reward Credits to book a stay and then cancel, do I lose them?

In the case of a cancelled reservation, Reward Credits obtained from that reservation are also automatically canceled.

The Reward Credits used to book the cancelled reservation are subject to same forfeiture rules as other Holiday Credits, based on the Club cancellation policy at the time of cancellation.

8. Can I transfer my Reward Credits to someone else?

No, Reward Credits are non-transferible. However, the Membership holder can reserve a stay for friends or family with their Reward Credits.

9. How long before i can use my Reward Credits?
Once you have reserved, you can consult your Reward Credits earned by checking +My Account+ one your later online.

When paying your monthly payment and/or Annual Fee, your Reward Credits information will be up and online the following day in +My Account+.

Once you have reserved, you can consult your Reward Credits earned by checking My Account one your later online.

When paying your monthly payment and/or Annual Fee, your Reward Credits information will be up and online the following day in My Account .

10. How can I check my Reward Credits?
Either by consulting+My Account+online or calling a Holiday Advisor.
Either by consulting My Account online or calling a Holiday Advisor.

11. How long are my Reward Credits good for?

Reward Credits are valid until December 31st of the second year after having obtained them.

12. Must I be current on all my payments to earn Reward Credits?

Yes, you need to up-to-date on all your payments, including each monthly Membership payment, Annual Fee, monthly financing and any other Membership-related payment.

13. What happens if I fall behind on my monthly financing payments?

You will need to accumulate three (3) consecutive punctual payments to again obtain the benefits of Royal Holiday Rewards.

14. Will I obtain Reward Credits if I cover all my late monthly payments?

Sorry, but no. To earn new Reward Credits you must make three (3), consecutive on-time payments.

15. Can I exchange my Reward Credits for cash?

No, Reward Credits are only valid for booking stays. As such they cannot be exchanged for cash.

If you have questions, call your vacation advisor or write to service@royal-holiday.com
Terms and conditions will apply.