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International Member Service Center 
Ciudad de México: 01 (55) 5627-8800
USA, Canada and Bahamas Service Center  
1855 30 ROYAL (76925)

 
Royal Holiday Rewards Award Program
Terms and Conditions
  1. By forming part of the Royal Holiday Rewards program, the Member agrees to the following Terms and Conditions.

  2. The Royal Holiday Rewards program is exclusively for the use of Members with a 30-year Membership.

  3. Participation in the program is without cost.

  4. The benefits of the Royal Holiday Rewards program are Vacation Credits called Reward Credits, and may be used in combination with the Vacation Club’s Annual Membership Credits for booking stays.

  5. 1 (one) Reward Credits is awarded for every 30 Holiday Credits used, so long as the reservation is made at a destination offering Rewards and for a minimum of three nights..

  6. Reward Credits are valid only for lodging and may not be exchanged for cash.

  7. The Royal Holiday Rewards program as well as any Credits obtained (heretofore referred to as Reward Credits), are non-transferible, and associated solely with the Membership owner and co-owner.

  8. Program benefits are exclusively for the use of the Vacation Club owner and co-owner.

  9. Reward Credits are good until December 31st of the second year after acquiring them.

  10. The prerequisite for obtaining Reward Credits is that the Member be current on their Annual Fee, Financing Payments, and/or any other Membership-related payment.

  11. Reward Credits may be awarded for the punctual payment of things like membership fees, or for certain reservations or for seasonal promotions.

  12. Reward Credits will be reflected in the Member’s account no longer than 48 hours from the moment of the related payment or booking.

  13. Reward Credits may only be obtained when a reservation is made using regular, annual, accelerated, accumulated or additional Vacation Credits.

  14. Reward Credits acquired through a booking, may only be used for a posterior reservation, and may not be used in combination with other promotions or benefits.

  15. Reward Credits are applied automatically. Holiday Advisors do not have the ability to provide them or make exceptions to these Terms and Conditions.

  16. Reward Credits can be consulted online at www.royal-holiday.com/rewards, or by contacting a Holiday Advisor.

  17. In the event a reservation made using Reward Credits is canceled, all Reward Credits used will be lost.

  18. In the event a reservation made using Reward Credits is canceled, the Club’s cancelation policies outlined in its operational statutes will be applied.

  19. If a Membership shows a 60-day outstanding balance, all Reward Credits previously obtained to that point will be automatically cancelled, without the possibility of their recuperation.

  20. Royal Holiday Club reserves the right to modify or cancel this program at any time.

  21. In the supposed event the Royal Holiday Rewards program is cancelled, Members will maintain the Reward Credits acquired up until that time.

  22. The Club reserves the right to make changes to the program without prior notification to members
*For more information contact your corresponding Service Center, or write to service@royal-holiday.com